shecreatesmoments.in

Return & Refund Policy

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Thank you for choosing She Creates Moments. We create personalised and customised gifting products made especially for you. Since customised products are created according to your specific requirements, our return and refund policy is designed accordingly.

1. Customised Products

All customised products are made as per the details, designs, names, photos, messages, and preferences provided by the customer.

Due to the personalised nature of our products, we generally do not accept returns or exchanges for customised items unless the product is received damaged, defective, or there is an error from our side.

2. Damaged or Defective Products

If you receive a product that is:

  • Damaged during delivery
  • Defective
  • Incorrect compared to your order details
  • Missing any item from your order

Please contact us within 48 hours of delivery with:

  • Order number
  • Clear photos/videos of the product and packaging
  • Details of the issue

After verification, we may provide a replacement or suitable resolution.

3. Incorrect Customisation Details

Customers are responsible for providing correct:

  • Names
  • Dates
  • Messages
  • Images
  • Product choices
  • Other personalisation details

Once production has started, changes or cancellations may not be possible.

We are not responsible for mistakes caused due to incorrect information provided by the customer.

4. Cancellation Policy

Orders can be cancelled only if production has not started.

Once your customised product has entered the production process, cancellation requests may not be accepted.

5. Refund Policy

Refunds may be provided in cases where:

  • We are unable to fulfil your order
  • Product received is defective or incorrect due to our mistake
  • Approved cancellation request before production begins

Approved refunds will be processed through the original payment method within 7–10 business days.

6. Shipping Issues

We are not responsible for delays caused by:

  • Courier partners
  • Incorrect shipping information provided by customers
  • Unavoidable circumstances

We will assist you in resolving delivery-related concerns wherever possible.

7. Exchange Policy

Customised products cannot be exchanged due to their personalised nature unless the product received is damaged, defective, or incorrect.

8. Contact Us

For return, replacement, or refund-related queries, contact us:

She Creates Moments
Email: shecreatesmoments12@gmail.com
Phone: 8999935447

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